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Refund Policy

A legal disclaimer

Effective Date: 25/08/25

 

We want you to love your Pure Scottish Skincare products. As our items are handmade, natural skincare products, please read the following policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

 

 

 

Returns

 

 

  • Due to the nature of our products (cosmetics and skincare), we cannot accept returns once the packaging has been opened, for health and safety reasons.

  • Unopened, unused products may be returned within 14 days of receipt, provided they are in their original condition and packaging.

  • To arrange a return, please contact us at [Insert Email Address] with your order number before sending items back.

 

 

 

 

Refunds

 

 

  • If your return is approved, we will issue a refund to your original method of payment within 7–10 business days of receiving the returned item.

  • Original shipping charges are non-refundable.

  • If your order qualified for free shipping, the actual shipping cost incurred by us may be deducted from your refund.

 

 

 

 

Exchanges

 

 

  • We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of receiving your order.

 

 

 

 

Damaged or Incorrect Items

 

 

  • If your order arrives damaged, faulty, or incorrect, please notify us within 7 days of delivery.

  • We may request photos of the damaged product and packaging to assist with our claim to the courier.

  • We will then arrange a replacement or refund at no additional cost to you.

 

 

 

 

Non-Returnable Items

 

 

We cannot accept returns for the following:

 

  • Opened or used skincare products

  • Items not purchased directly from our website

  • Gift cards, promotional items, or free samples

 

 

 

 

Late or Missing Refunds

 

 

  • If you haven’t received a refund after 10 business days, please check with your bank or credit card provider. Processing times vary.

  • If you still have not received your refund, please contact us at [Insert Email Address].

 

 

 

 

Contact Us

 

 

For all return, exchange, or refund queries, please email us at [Insert Email Address] with your order number.

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